Returns
Not the right size or not quite what you expected? Here is how to return your order.
Start your return
Enter your order number and email, choose what you want to return, and print your label or show it at the parcel shop.
Go to return portal →How it works
- Find your orderEnter your order number and email.
- Choose items and solutionPick an exchange, a gift card or a refund.
- Send it backPrint the label or show it at the parcel shop.
Return policy
- 14 days to return your order, counted from the day you receive it.
- You pay the return shipping. The price is shown in the return portal.
- Items must be unused and in the same condition as when you received them.
- We refund you within 14 days after we have received your return.
Special return periods, for example over Christmas, are always stated on our website. If a different period is stated, that period applies.
Cannot be returned
- Rackets with added stringing
- Clothing with added print
These are special orders made just for you, so we cannot resell them.
Faulty item?
A faulty item is a complaint, not a return. Contact our support with your order number and a photo, and we will sort it out. You have a 2-year right to complain.
